I have one or more Relais & Châteaux gift certificates
Please note that you have the option to extend the validity of your Relais & Châteaux gift certificates by an additional 12 months, provided that:
- Your certificates are still valid, and
- They have not already been extended once through a paid extension.
To benefit from this extension, we invite you to wait until the beginning of the month in which your gift certificate expires, then click on the link below to complete the process independently:
Click here
Extension fees apply:
- All requests to extend the validity of gift certificates will be charged a €50 fee per request, regardless of the value or number of gift certificates to be extended.
You will not receive new gift certificates. We therefore recommend that you carefully keep the ones you currently have.
If you hold multiple gift certificates, please ensure that you enter all certificate numbers beginning with 523, one by one, when submitting your extension request. This will allow all of your gift certificates to be extended at the same time as part of a single request.
Once your request has been processed, you will receive an email confirming the new validity date of your certificates. Please note that it may take up to 24 hours for our systems to be updated.
I have a Relais & Châteaux gift box
You have two options:
- Paid exchange of your gift box for e-certificates valid for 1 year, with a €50 fee.
- Free exchange for e-certificates valid until the original expiration date of your gift box.
Your request will be processed within 72 business hours (excluding weekends and public holidays).
Please note: Extension requests for gift certificates with a value of €3,000 or more are subject to a specific review process by our teams.
To obtain information regarding the process applicable to your request, please contact:
For Corporate Clients: corporate@relaischateaux.com
For Individual Clients: cadeaux@relaischateaux.com