Guest Recognition Programme

GENERAL

• What is the Relais & Châteaux Guest Recognition Programme ?

RESERVATIONS

• What is the purpose of providing my Relais & Châteaux Guest Number every time I book?
• My stay or restaurant booking does not appear on my personal online account, why is this, and what can I do ?

PERSONAL DATA

• Can a property directly update information on my profile if I ask it to do so during my stay ?
• Is my stay history taken into account by Relais & Châteaux ?
• How does the property in which I will be staying access my travel and cuisine preferences ?

BENEFITS

• I am a former Club 5C member: Why do I no longer have access to the benefits that were previously available to me ?
• As a former Club 5C member, what should I do to obtain my benefits during my next stays ?
• Why do I not have access to my Travel Book on my online account ?
• How can I make sure that I will be recognised during my next stay ?

REGISTRATION

• Where can I retrieve my Relais & Châteaux Guest Number ?
• How can I register for the Relais & Châteaux Guest Recognition Programme ?