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  2. Guest Recognition Programme

Guest Recognition Programme

GENERAL

  • What is the Relais & Châteaux Guest Recognition Programme ?

RESERVATIONS

  • What is the purpose of providing my Relais & Châteaux Guest Number every time I book?
  • My stay or restaurant booking does not appear on my personal online account, why is this, and what can I do ?

PERSONAL DATA

  • Can a property directly update information on my profile if I ask it to do so during my stay ?
  • Is my stay history taken into account by Relais & Châteaux ?
  • How does the property in which I will be staying access my travel and cuisine preferences ?

BENEFITS

  • I am a former Club 5C member: Why do I no longer have access to the benefits that were previously available to me ?
  • As a former Club 5C member, what should I do to obtain my benefits during my next stays ?
  • Why do I not have access to my Travel Book on my online account ?
  • What are the benefits reserved for guests who have subscribed to the Relais & Châteaux Guest Recognition Programme ?
  • How can I make sure that I will be recognised during my next stay ?

REGISTRATION

  • Where can I retrieve my Relais & Châteaux Guest Number ?
  • How can I register for the Relais & Châteaux Guest Recognition Programme ?
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