You have the option to exchange your ANCV vouchers (paper version) as well as your KADEOS vouchers or cards for the Relais & Châteaux gift of your choice.
Please note that the maximum amount accepted per order is €1,000. If your request exceeds this amount, multiple orders will be created in our system, and you will receive a separate invoice for each one.
In accordance with our general terms and conditions of sale, payments made by ANCV vouchers or KADEOS cards are not eligible for withdrawal or refund.
Attached you will find our order form to proceed with the exchange. Please return it duly completed by registered mail with acknowledgment of receipt, along with your ANCV and KADEOS vouchers or cards, to the following address:
Relais & Châteaux
Gift Box Sales Department
58/60 Rue de Prony
75017 Paris
France
Our gift boxes and gift certificates are shipped within 72 business hours.
Alternatively, you may also make your purchase directly at our Relais & Châteaux boutique, open Monday to Saturday from 11 a.m. to 7 p.m. at the following address:
Relais & Châteaux
34 Avenue de l’Opéra
75002 Paris
France
Your method of payment must be sent exclusively by post via registered mail with acknowledgment of receipt (LRAR), or delivered directly by visiting our boutique.