Your Travel Book is available in the dedicated section of your online account before the start of your stay at the booked property.
From July 2019: Your Travel Book will appear 60 days before your stay if you booked your reservation when you are logged into your account. For any other reservation made via other means, the Travel Book will be only available from September 2019.
From September 2019:
If your arrival is expected in less than 60 days and your Travel Book is not displayed on your account, there may be several reasons for this:
- You have made a booking via a different mean than those listed below, which allow you to access this benefit, namely: the telephone Relais & Châteaux concierge service, with the property directly (telephone or website), a physical travel agency.
- You have made your booking directly with the property (telephone or website) or with a physical travel agency: it is possible that your membership in the Relais & Châteaux Guest Recognition Programme has not been taken into account; to make sure, please contact the property or your travel agency again.