In view of the exceptional situation linked to Covid-19 epidemic, Relais & Châteaux has decided to extend gift boxes and vouchers free of charge until 31/12/2020.
To do so, it is compulsory to make a request before their expiry date by sending an email to: firstname.lastname@example.org, indicating the numbers present on the back of your gift card or your vouchers.
The new expiry date will then be integrated into our systems and will thus be known to all Relais & Châteaux properties.
At the same time, you will receive a proof of extension to be presented to the property when you arrive.
If you wish to benefit from a longer extension, this is also possible by following the usual existing procedure :
- Gift boxes :
The extension of gift boxes, subject to a fee, can be done directly online, once, from the end of the initial two-year period. To do so, we invite you to click on the link below https://www.relaischateaux.com/fr/cadeaux/invitation
- Gift vouchers
The extension of your gift vouchers, subject to a fee, offers an additional two years. To take advantage of this, please send us an e-mail at : email@example.com .
We will send you the terms and conditions of the extension by return.
Due the coronavirus and hence the current decline in activity at the post office and the absence of our sales teams at the Relais & Châteaux head office, please postpone sending your old vouchers until the end of the confinement.
Sending your message by email will constitute proof of the date of your request for extension.
The health of our clients and that of our teams remains at the heart of our concerns. Due to the measures taken in connection with Covid-19, we apologize in advance for any extended delays in processing your request.
We thank you for your loyalty and look forward to welcoming you soon in one of our properties, once the situation returns to normal.